We value your satisfaction and aim to provide you with the best experience when it comes to wheels and tires. In the event that you need to make a return, please review our return policy below.

Eligibility for Returns:

  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.

  • Returns must be initiated within 30 days of the purchase date.

Return Process:

  • To start the return process, please contact our customer service team at sales@elitewheelgroup.com or call us at 1-800-960-7861. Provide your order number and a detailed reason for the return.

  • Our customer service team will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number.

Customer Shipping Fee:

  • Please note that the customer is responsible for the shipping fees associated with the return.

  • Elite Wheel Group will not cover the cost of return shipping unless the return is due to a defect or an error on our part.


Customer Responsibility:

Return Shipping: Customers are responsible for covering the shipping costs associated with sending the product back to our facility for replacement.

Elite Wheel Group Commitment:

Free Replacement Shipping: Once we receive your item and confirm its eligibility for replacement, we will cover the shipping costs for sending the replacement product back to you.

Restocking Fee:

  • A restocking fee of 20% will be applied to all eligible returns.

  • The restocking fee helps cover the costs associated with inspecting, processing, and restocking returned items.

Condition of Returned Items:

  • Returned items will be inspected upon arrival. If the items are found to be in compliance with our return policy, a refund or exchange will be processed.

  • Refunds will be issued to the original payment method within 13 business days after the returned items are received and inspected.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer service team immediately.

  • Elite Wheel Group will cover the cost of return shipping for defective or incorrect items.


  • Customized or personalized items may not be eligible for return unless they are defective or incorrect.

  • Clearance or discounted items are considered final sale and are not eligible for return.

Refund Process:

  • Once the return is approved, refunds will be processed to the original payment method.

  • Please allow 13 business days for the refund to reflect in your account.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at sales@elitewheelgroup.com or call us at 1-800-960-7861.

Thank you for choosing Elite Wheel Group. We appreciate your business!